Boteco da Gema

Thanks for your feedback, Marcos.

First of all, we would like to thank you for your feedback, because, although it is difficult to happen, when complaints of the type you made occur, we meet with our employees so that we can find out what happened. …First of all, we would like to thank you for your feedback, because, although it is difficult to happen, when complaints of the type you made occur, we meet with our employees so that we can find out what happened. At this meeting, we found that the service at table number 44, in the main hall, was provided by waitress Evelyn, who, as per our recommendation, provided the second service, after the dishes were sent to the table, at which time it was spoken to her that everything would be in order. When charging the bill, our waiter Diemerson, upon noticing that one of the dishes had not been consumed in its entirety (the other two dishes were fully enjoyed), asked if there was anything wrong, and the answer was no, as everything was in perfect order. . Sometimes, customers choose not to complain at the moment, but this is the best way for us to remedy any irregularity that may have occurred, given that, in the way it was done, via the internet, we cannot act the way we would like, unless invite them to return to our establishment to undo the bad impression made. Our dishes are praised, not only for their presentation, but, mainly, for their preparation, as we work with top quality inputs. However, this does not prevent an error from occurring as reported by you, which would, as previously stated, have been duly remedied if the complaint had been made at the correct time. Therefore, we would like to apologize for what happened and invite you to return to our establishment, at which time we will have the pleasure of welcoming you personally.More

Dear Mr Antonio, As the owner of the establishment, I can only apologize for what happened. Unforeseen events happen and, unfortunately, yesterday we had two casualties in the …Dear Mr Antonio, As the owner of the establishment, I can only apologize for what happened. Unforeseen events happen and, unfortunately, yesterday we had two casualties in the team that took us by surprise, which led to our operation running a loss. However, if possible, we would like to count on your return to the establishment, at which time, I will be pleased to report everything that happened in your service, since whenever there is a complaint, we do our best to understand what happened. Once again we apologize and ask that this new chance be given to us. LuizMore