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Ответ владельца
месяц назад
Hi there, Thank you for taking the time to share about your experience at Choice Juicery. We always say that reviews like this are tough to read, but valuable to receive--we believe that negative reviews allows us an opportunity to up our game, and your review is extremely helpful in exposing some training gaps in both smoothie making and guest services. I understand how disappointing it is to get a smoothie that is watered down, too thick, or not blended correctly--it's the worst! We are so sorry you received a smoothie that fell short of your expectations, and our own! While time and temperature do play a role in how long our smoothies will keep their texture and consistency, it sounds we made an error with your order, and we'd love to make things right. We've circled back with the team at our Carlsbad Village location on things ranging from the quality of products that are being put out, to handling guests with the love and care they deserve, and our hope is that your review impacts us in positive ways. While there are many places that make smoothies, Choice Juicery is the only place that serves the community smoothies that are made with homemade, sprouted almond milk or homemade oat milk (most places purchase bulk pre-made milks for their smoothies), organic fruit, a complete plant-based protein and superfoods--without refined sugars! I do hope that you visit us again--we truly have the highest quality product out there--and we think you deserve the best! We'd love to take care of your next smoothie. Please reach out to our operations manager Naka@Choicejuicery.com so she can arrange it! Thank you again for your valuable feedback, and we hope to see you again at Choice soon!
