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Ответ владельца
месяц назад
Dear Roberta, I'm Antonio Pianese pastry chef and owner of the Crem pastry shop, I'm replying to what you wrote. …Dear Roberta, I'm Antonio Pianese pastry chef and owner of the Crem pastry shop, I'm replying to what you wrote. When I read the review and especially when I saw the photos, it was unacceptable, there are no excuses for what happened, but I can assure you that every day I work hard together with my staff to be able to guarantee an excellent product for our customers and when unpleasant episodes like this happen it is certainly a failure and a disappointment for all of us. Even in his place I would be very angry, in fact perhaps even more so, it was almost too good, a time management error was definitely made in order to please the customer, that day as we had no cakes in the window, a mistake was made technician by serving the cake at the wrong temperature. At this point I try to apologize and I hope you accept it, but I don't want to limit myself to just this, I have prepared a 70 euro voucher for you (which you can spend at our pastry shop or even online) with the hope that you can reevaluate the our work by giving us another chance. You can write to us privately on this email shop@pasticceriacrem.it Thank you Greetings Antonio PianeseMore