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Ответ владельца
2 месяца назад
Hello Renato! Thank you for sharing your experience and we are deeply sorry that you …Hello Renato! Thank you for sharing your experience and we are deeply sorry that you encountered problems with your order. We take the hygiene and quality of our products very seriously, and are committed to offering the best possible service to our customers. We have strict quality control procedures to ensure our food is always fresh and safe to eat. Our employees use protective caps and equipment to avoid any type of contamination. So that we can investigate this issue further, would you be able to provide us with more details about your order, such as the date and time of purchase? This way, we will be able to review the security cameras and verify compliance with our hygiene procedures at that time. Furthermore, out of respect for all our customers and our reputation, we would like to clarify that incidents like the one described are extremely rare in our establishment. We have never had a similar report before, which leads us to believe that there may have been some misunderstanding. We await your response so that we can resolve this situation in the best possible way and offer adequate compensation. Max SushiMore