ABode Chester

Dear Bella, Thank you for taking the time to share your detailed feedback after your stay with us. We really appreciate you letting us know about your experience, especially with a little one in tow. We’re pleased to hear you found the rooms spacious, the location convenient, and the views from the 5th floor restaurant and bar lovely. It’s also nice to know some of our team were able to make you feel welcome and that the air conditioning helped during the warm weather. We are genuinely sorry to hear the baby cot was not comfortable for your little one. We take a lot of care when setting up our cots and always follow the manufacturer’s guidelines to ensure a firm, flat, and safe sleeping surface. We also take extra care with the linen and padding. We noticed in the photo that the linen sheet had been completely removed, which is not how our team sets them up. This makes it a little difficult for us to see exactly how it was originally arranged. We’re also sorry for the other issues you experienced with the room amenities and cleanliness. These have been noted and will be addressed with the team. We apologise too that breakfast didn’t run as smoothly as it should have. Your comments about the service and highchair have been passed on to the restaurant team. Thank you again for your valuable feedback. We truly appreciate you sharing your thoughts with us and it helps us continue to enhance the experience for all our guests. Warm regards, Bradley Hotel Manager

Dear Abdul, Thank you so much for taking the time to share your review. We are delighted to hear that you enjoyed first class customer service, the perfect central location, and the spacious rooms. It is wonderful to know you found the hotel quiet with great value and felt it was extremely safe. We are also pleased you appreciated how walkable the area is. We appreciate your feedback regarding breakfast. Our light breakfast is included in the room rate and features unlimited tea and coffee, cereals, fresh whole fruit, plus a glass of juice and the choice of a dish from our light breakfast menu. Cooked items are available for a small supplementary charge. This structure gives our guests greater flexibility, allowing those who prefer a lighter start to the day to benefit from a more accessible room rate, while still offering the choice of a full cooked breakfast. Thank you also for mentioning the TV channels and mobile reception. We will look into improving the channel selection. Thank you again for your honest feedback. It is genuinely valued and helps us continue improving. We hope to have the pleasure of welcoming you back again soon. Warm regards, Bradley Hotel Manager

Hi Chris,Dear Chris,Thank you for taking the time to share your feedback following your recent stay, and for returning to us again. I’m very sorry to read that this visit did not meet the expectations set by your previous experiences.Your bedroom rate included a continental breakfast, with freshly cooked items available for a supplementary charge. We recently updated this offering to provide greater flexibility and overall value, allowing guests who prefer a lighter option to avoid paying for a full cooked breakfast. We have updated our website accordingly and notified our booking partners; however, some third-party platforms, can display more general descriptions such as “good breakfast,” which can understandably lead to confusion.I’m also sorry to read your comments regarding the condition of the room and breakfast area, as well as the overall presentation. This is not the standard we strive to deliver, and your feedback has been shared with the relevant teams so these areas can be reviewed and addressed.Thank you again for your honest feedback. While I’m sorry that your stay was disappointing, I do appreciate you taking the time to highlight these points.Kind regards,Bradley