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Ответ владельца
16 дней назад
Dear Dr Siraj, Thank you for taking the time to share such a comprehensive and thoughtful review of your Sunday High Tea experience at Ahasa. We are delighted to learn that you enjoyed the elegant ambiance, breathtaking views of Colombo, and the quality of our culinary offerings. It is particularly rewarding to know that the freshness of the ingredients and the refined execution of the dishes reflected the standards we aspire to deliver. At the same time, we sincerely appreciate your candid feedback regarding the availability of items, replenishment delays, buffet readiness, and overall service coordination. We deeply regret that these operational shortcomings affected your experience and fell below the expectations of a luxury dining venue. Your observations regarding consistency, replenishment cycles, and service flow have been noted with great attention and will be shared with our culinary and service leadership teams for immediate review and improvement. We are grateful for your balanced assessment and for recognizing both our strengths and the areas where we can do better. Feedback such as yours is invaluable in helping us elevate our guest experience and align our service delivery with the standards our guests rightfully expect. We hope to have the pleasure of welcoming you back to Ahasa and providing the seamless, exceptional experience that reflects the true potential of our venue. Warm regards, Denvor Steinwall Head of Food and Beverage – ITC Ratnadipa
