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Al Razooqi Restaurant (By Emerald Group)

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M
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It was a great service. I enjoyed their shawarma and quick service
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I am very disappointed with my recent experience. Despite specifically requesting that the parotta be served fresh, I was given one that was clearly not fresh—it was tough and had a rubbery texture. If I specifically ask for fresh food, it is because that is what I expect to receive. I am paying for the meal, and if fresh parotta is not available, I would much rather be told that upfront than have my request acknowledged but ignored. Serving something that clearly does not meet the customer’s stated requirement is misleading and unacceptable. To make matters worse, every bite of the parotta sandwich contained pieces of eggshell, which is completely unacceptable and raises serious concerns about quality control and food preparation. Unfortunately, this is not the first time I have experienced poor food quality at this restaurant. I have overlooked similar issues in the past, hoping they were isolated incidents. However, the repeated decline in quality has left me with no choice but to leave this review so that the management takes customer concerns seriously. This restaurant used to maintain much better standards, but lately it feels as though customer orders are being taken for granted. I sincerely hope the management addresses these issues, improves its quality control, and restores the standards that customers expect and pay for. Meal type: Breakfast
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I ordered two different food through Keeta 1 vegetable fried rice 1 Philly Steak Combo I have nothing to say with the delivery because it’s fast and smooth, however the food I just received was totally different from what I am expecting. I tried to call the manager of the branch because I am expecting for at least steak in my order but the one they deliver is sandwich. Since when did the steak being sandwiched?? The manager just replied sorry like it was my mistake that the photo they posted on Keeta is literally a STEAK with fries not a SANDWHICH which is actually the accurate one! I paid 31aed for that stake because I am craving for it, I know it’s cheap but this wasn’t my mistake if I order it because if that’s a sandwich I should’ve ordered it! Waste of time, wast of money! It is your responsibility to update the photo on your online shop in order for the customer to get what he/she expected. I am very disappointed, this would be my first and LAST time I will order from them! It feels like I got scammed! Meal type: Other Price per person: AED 50–100 Food: 1 Service: 1 Atmosphere: 1
Индийская, Фастфуд
₽₽₽₽ Стоимость на одного гостя AED 1-AED 50
Al Razooqi Restaurant (By Emerald Group) на карте
© OpenStreetMaps contributors
улица 15А, 1B
Дубай, Объединенные Арабские Эмираты
Адрес
улица 15А, 1B, Дубай, Объединенные Арабские Эмираты
Особенности
Доставка еды Возможна оплата картами Веранда Еда навынос Нет услуги бронирования столиков
Режим работы
ПонедельникПн Круглосуточно
ВторникВт Круглосуточно
СредаСр Круглосуточно
ЧетвергЧт Круглосуточно
ПятницаПт Круглосуточно
СубботаСб Круглосуточно
ВоскресеньеВс Круглосуточно
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