Alatonero

Thank you for your honest feedback, Annie. We are really glad you enjoyed the food, but we apologise for the service timing let your experience down. Waiting that long for mains and additional dishes, especially during a set offering, isn’t the standard we aim for. We’re reviewing our Wednesday service flow with the team to ensure this doesn’t happen again. I appreciate you bringing it to our attention, and I hope we have the chance to provide you with a much smoother experience in the future.

Hi George, Thank you for taking the time to share such detailed feedback and for making the trip down from Melbourne to visit us at Alatonero. We’re really pleased to hear that the atmosphere and design brought back memories of Greece for you — that feeling of being transported to a Greek island. It’s also great to hear you enjoyed the saganaki, tarama and warm pita — those are some of our favourite dishes as well. That said, we’re genuinely sorry to hear about the delays you experienced on Wednesday night. Our All-You-Can-Eat nights are extremely popular, and while we work hard to maintain quality and flow of service, there can occasionally be wait times between courses. Your feedback is very helpful and we will review this with our kitchen team to ensure a smoother experience. Regarding the flavours of the meat dishes, our take is combining traditional influences with a slightly modern approach. We understand that every guest has their own expectations of what Greek food should be, and we appreciate you sharing your perspective. Thank you also for your comments about pricing — we aim to provide high-quality ingredients and a full dining experience, but we always value hearing how guests perceive this. We truly appreciate you visiting us and sharing your thoughts. Feedback like yours helps us continue to refine what we do. Warm regards, The Alatonero Team

Hi Filippa, Thank you so much for such a thoughtful and detailed review — we truly appreciate it. We’re thrilled you enjoyed the food, and it’s lovely to hear the outdoor space added to your experience. I’m also glad our vegetarian options hit the mark — flavour is everything for us. Wonderful to know the little touches for families made a difference too. We love creating a space that feels welcoming for everyone. We look forward to seeing you again soon. Warm regards, Alatonero team.