Ashland

Dear Martin, thank you for taking the time to share your feedback. I sincerely apologize that your dining experience did not meet expectations. There is no excuse for the delays you experienced, particularly when the restaurant was not busy. Prompt, attentive service is a fundamental expectation, and it is clear that we fell short during your visit. I am also disappointed to learn that the quality and value of the food did not justify the price point, and that the extended wait for dessert further compounded your frustration. While I am glad our manager acknowledged the issue and provided a discount, I understand that this did not make up for the overall experience. Your comments regarding service attentiveness, pacing of courses, and operational execution have been shared with our leadership team for immediate review and coaching. We appreciate your recognition of our location, but you are absolutely right that great service and quality dining experiences matter far more. Thank you for bringing these concerns to our attention. We regret that we did not earn your confidence and appreciate the opportunity to improve.

Thank you so much for the review, we really appreciate it! Pashay and James do a great job, and we are so thankful for you giving them recognition by name. We hope to see you again soon!

Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the steak, crab and caviar appetizer, and our lobster pot pie. Our team takes pride in providing top-tier service, and your kind words mean a lot. We can’t wait to welcome you back to Ashland at Loews Atlanta for another memorable dining experience!