Azteca Mexican Restaurant #2 - Rancho Vista

Hi Mya,We appreciate you sharing your concerns, but we would like to clarify a few details regarding this situation.After placing your online order, you contacted our restaurant requesting that your chilaquiles meal be separated. Our staff understood this to mean separating the accompanying sides, such as the eggs and or beans, which is how we typically accommodate this type of request. During that conversation, it was not communicated that you specifically wanted the red sauce packaged separately. Had that been clearly requested, our team could have addressed it accordingly.We would also like to clarify that chilaquiles are traditionally prepared by combining tortilla chips with salsa during the cooking process. Separating the salsa from the chips is not part of our standard preparation, which is why such a request would need to be specifically communicated.While we understand your frustration and recognize that there was a misunderstanding, we must also address the manner in which our employees were treated during your follow-up phone call. Threats of physical harm toward our staff are taken very seriously and are never acceptable. Due to the nature of that interaction, the incident was reported, and we made the decision to discontinue further communication.We welcome constructive feedback and are always willing to address legitimate concerns about our food and service. However, the safety and well-being of our employees will always remain a priority.— Azteca Management

Hi Reiko, thank you so much for your kind words! It was a pleasure meeting you, and I’m glad our team could take care of you. I’ll be sure to share your review with the staff. Hearing that you enjoy the food and atmosphere at both locations means a lot to us. We look forward to seeing you again soon!

Hi SBC, we’re sorry to hear about your experience. Your request for no beans should have been followed, and we understand how frustrating it is to get home and realize your order wasn’t prepared as requested.We also appreciate you mentioning that our cashier was nice and polite. Regarding your interaction with our kitchen staff, we take feedback about our team seriously and will address it internally.We’d appreciate the opportunity to make this right. Please contact us directly and let us know about your visit so we can look into what happened and assist you.Thank you for bringing this to our attention, and we apologize that your experience did not meet the standards we expect at Azteca Mexican Restaurant.