Basax Express

For a 1-star complaint, it's best to be polite, acknowledge the experience, avoid arguing publicly, and invite them to contact you directly. **Reply:** Hi, We're sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the portion and value of the Kimchi Soup and rice. We take all feedback seriously and would appreciate the opportunity to learn more about your visit and make things right. Please feel free to contact us directly with the details of your order. Thank you for your feedback, and we will continue working to improve our food and service.

Hi Nguyễn Khánh Hoàng,Thank you so much for your wonderful review!We’re so happy to hear you found everything delicious and that you enjoyed the food, service, and atmosphere—all 5/5! Your support truly means a lot to us.We look forward to welcoming you back to Basax again soon!

안녕하세요 전일우님 소중한 5점 리뷰 남겨주셔서 진심으로 감사합니다!음식, 서비스, 분위기 모두 만족하셨다니 정말 기쁘고 큰 힘이 됩니다.앞으로도 언제 방문하셔도 좋은 경험 드릴 수 있도록 최선을 다하겠습니다.Thank you so much for your 5-star review!We’re delighted to hear that you enjoyed the food, service, and atmosphere.We look forward to welcoming you back to Basax again soon!