Beni Falafel

Dear Michel, we are sorry for the inconvenience. We have indeed passed on the communication to various online information sources (social media, search engines, etc.), but sometimes certain platforms slip through the cracks. Once again apologies for the inconvenience.

Dear, this is indeed not a pleasant experience and we therefore apologize in advance. But there is still a clarification we need to make. For several months now (June to be exact), home delivery has only been possible via Deliveroo. Our own …Dear, this is indeed not a pleasant experience and we therefore apologize in advance. But there is still a clarification we need to make. For several months now (June to be exact), home delivery has only been possible via Deliveroo. Our own app is an addition to Deliveroo. Home delivery is available on the app. There is therefore no option to do home delivery other than via Deliveroo. That is why the app has automatically placed you on collection. There are indeed always delivery costs of 3 euros. But this is if a delivery is made... which was not the case here. I can't believe you were still forced to pay the 3 euro delivery fee. That seems very strong to me. I think this is about a common misunderstanding. In case of mistakes on our part, we will indeed give a latke, drink or dessert to the customer. You didn't speak to any of us about this so that we could still put it right. Only through this review. Which is also a shame.More