Besties Empanadas and Belgian Waffles

Dear Siva, We are incredibly sorry to hear about your experience with your birthday cake order. We understand how frustrating it must have been to learn the cake was …Dear Siva, We are incredibly sorry to hear about your experience with your birthday cake order. We understand how frustrating it must have been to learn the cake was damaged last minute, especially with no replacement available. This sounds like a terrible situation, and we sincerely apologize for spoiling your party. We take all cake orders seriously and strive to create a special experience for our customers. We're deeply disappointed that our customer service representative did not meet your expectations on this occasion. To ensure this doesn't happen again, we are reviewing our procedures for handling damaged orders. We'd like to offer you a complimentary cake for your next special occasion, along with a discount on any future purchases. Please reach out to us directly at [email protected] so we can personally apologize and ensure a better experience next time. More

Thank you for your feedback, Mary. We're truly sorry to hear about the long wait time and that the empanadas you received fell short of your expectations. A 20-minute wait for two empanadas is definitely not ideal, and we apologize for …Thank you for your feedback, Mary. We're truly sorry to hear about the long wait time and that the empanadas you received fell short of your expectations. A 20-minute wait for two empanadas is definitely not ideal, and we apologize for the inconvenience. We're always working to improve our service speed, and your feedback helps us identify areas for improvement. We also noticed you mentioned the empanadas being tiny for their $3 price point. We actually offer two sizes: classic and cocktail. Cocktail empanadas are smaller and meant for appetizers or lighter bites. Is it possible you might have received the cocktail-sized ones? If that's the case, we apologize if the size wasn't clarified when you ordered. We can certainly understand the frustration if you were expecting our classic size. Please let us know if this was a misunderstanding or if there's anything else we can do to improve your impression of Besties. You can reach us at [email protected]