Biggby Coffee

Hi Simeon, thank you so much for being a loyal customer for the past 3 years. First, we want to truly thank you for your empathy regarding our new staff—it means a lot. However, you are completely right: at $9 a drink, you deserve perfection and speed, not a 10-minute wait and lumpy cold foam. We wanted to let you know that we are under new ownership, and we are fully committed to turning things around! To fix the issues you mentioned, all of our staff will be undergoing intensive retraining soon, and we have brand-new equipment on the way to ensure our coffee and cold foam are perfectly consistent. We would love the chance to show you these improvements. Next time you plan to stop by, ask for the manager/owner so we can hand-deliver your next drink on us. Thank you for helping us grow!"

Hi Lacy! Thank you so much for taking the time to leave such a kind review. We love hearing that a quick DoorDash pickup turned into a great experience! Our team prides themselves on being welcoming, and I’ll make sure the girls working today get the recognition they deserve. So glad you loved the blood orange freeze—we hope to see you back soon for another one!