Bonchon South Riding

Leann, we sincerely apologize for the frustrating experience you had at our South Riding location. The lack of communication and poor service you encountered is completely unacceptable. Your order should never have been sitting ready without anyone checking the prepared items, and our team should have provided clear, helpful communication. We understand how valuable your time is, especially during busy dinner hours. We'd appreciate the opportunity to make this right and address these service issues directly. Please reach out to us at Bonchon.com/contact so we can follow up with you personally.

Patrick, thanks so much for being a regular and for the honest feedback! We're glad you enjoyed our wings and the Tuesday $1 wing special – it really is a great deal! We apologize that your coleslaw never made it to the table and that the service fell short of expectations with the drink placement and lack of check-ins during your meal. This isn't the experience we want for our guests, especially our regulars. We truly appreciate you bringing this to our attention so we can address these service issues with our team. Hope to see you again soon!

Hello J C we sincerely appreciate your kind and honest review. Although, like you said we do mostly have take-out as our primary business, we still strive to offer a superb dine-in experience. Also just as a heads up, even though we may not use all the traditional ingredients, we still offer the traditional option of dolsot bibimbap. If you decide to come visit us again, this is something you can ask our servers for. We hope to see you again sometime soon!