Bonchon Reston

Rachid, we're truly sorry to hear about your disappointing experience at our Reston location. The issues you described with the chicken sauce, portion sizes, and missing coleslaw are not up to our standards. We understand how frustrating it is to spend $50 and leave hungry. We'd really appreciate the opportunity to make this right. Please reach out to us at Bonchon.com/contact so we can address your concerns directly and work toward a better experience.

Robert, thanks so much for being a loyal customer and for the honest feedback! We're glad you love the Japchae and our drums and wings – the new less spicy sauce has been a hit! We hear your concern about the smaller drumsticks, and we apologize for the portion inconsistency and that your feedback wasn't properly addressed. We're also sorry the chicken katsu didn't meet expectations and that the spicy mayo got lost in the bag. Your comments about staff friendliness are valuable to us, and we're working to create a warmer experience for everyone. We really appreciate your understanding and hope to see you again soon!

Mary we love to hear that! We’re so glad you enjoyed our appetizers and Korean Tacos! See you again soon