bonjour

Thank you for taking the time to share your experience with us. We're truly sorry that your visit did not meet your expectations. Providing warm, friendly service is something we're known for, so it's disappointing to hear that we fell short. We have recently welcomed new members to our team, and while that's never an excuse, your feedback is very valuable and will help us continue improving our training and service. Please know that we are taking your comments seriously and will address them with our team. We sincerely appreciate your honesty and hope you'll give us another opportunity to provide the welcoming experience our customers have come to expect.