Breadtop Inala Plaza

Dear value customer, Thank you for bringing this matter to our attention. Please accept our sincerest apologies for the unprofessional service you experienced at our Inala store. We take all customer feedback very seriously. Following your report, we have conducted a thorough internal investigation, including a review of our CCTV footage from the time of your visit. We have identified the staff member involved and can confirm that her behavior did not meet the high standards of service we strive to provide. We have already held a formal meeting with the employee to discuss the incident, and a formal warning has been issued. We have reinforced our expectations regarding professional conduct and the priority of customer service. As a loyal customer, your continued support means a lot to us. It is disappointing to hear that this experience fell so short of the excellent service you have received from us in the past. Please be assured that we are taking steps to ensure this does not happen again. We value your patronage and hope to have the opportunity to provide you with a much better experience on your next visit.