Cardenas Markets

Dear customer Jessica Garcia, thank you for bringing this matter to our attention. We take concerns regarding customer and employee safety very seriously. We are sorry to hear about your experience and understand why the situation you described would be concerning. Our expectation is that all interactions between employees, customers, and visitors remain professional, respectful, and focused on maintaining a safe environment for everyone. The behavior you witnessed does not reflect the standards we strive to uphold. We would like the opportunity to review this incident further, including the events that occurred that evening and whether any company policies were not followed. Please contact the store directly or reach out to our Customer Service team with any additional details, such as the date, time, so management can conduct a thorough investigation. We appreciate you taking the time to share your concerns, as feedback like yours helps us identify and address situations that may impact the safety and experience of our customers.

Thank you for bringing this to our attention. We’re sorry to hear about your experience and any concern caused. Our team is trained to follow proper procedures when entering loyalty information, and we take feedback like this seriously. We’ll address this with our staff to ensure points are applied correctly. Please feel free to reach out to us directly so we can make things right.

Dear customer Chris Romero, we are very sorry to hear about your experience and truly appreciate you bringing this to our attention. What you described does not meet the level of customer service we strive to provide, and we sincerely apologize for how you were treated. We understand how frustrating and disappointing this must have been, especially when you were simply trying to shop. Regarding the restroom access, we will review our policies and speak with the team to ensure they are being followed consistently and communicated respectfully. Your feedback about the staff’s behavior is also being taken seriously and will be addressed with the store team. Thank you again for your feedback, we hope to have the chance to regain your trust.