Catch 2o2 Fish and Chips

Hi Mohammad To clarify, your order was placed at 7:06 PM on a Friday — our busiest time of the week — and delivered at 8:00 PM. A 45–60 minute delivery time at peak hours is standard for an independent business. Unlike large chains, we don’t operate with a dedicated driver per individual order — as a small independent business, that simply isn’t a sustainable model. That said, we only prepare and pack food shortly before dispatch so it arrives as fresh and hot as possible. You received an additional portion of chips, and while the garlic sauce was unfortunately missing — which we apologise for — this hardly reflects an order that was entirely incorrect or incomplete. We’re always happy to resolve issues immediately if contacted directly, rather than after the fact. A quick call would have allowed us to correct this straight away. We stand by the quality of our food and service, as reflected in the vast majority of our reviews. Kind Regards Catch 202

Firstly, thank you for being a regular customer and for taking the time to leave your feedback. We’re really sorry to hear that your last few orders haven’t met the standards you’re used to from us. Regarding the potatoes, today’s batch unfortunately arrived much smaller than usual and was highlighted to managers who raised it with suppliers. We did the best we could with what we had available, but we completely understand that this can affect the quality and portion of chips you receive. In terms of delivery times, we have been busier than usual recently which may have meant your delivery took longer than anticipated. Our normal process is that food for the next delivery run only goes into the fryers once the driver leaves on a run, so that it is freshly cooked and just being wrapped as the driver returns to collect it. This is done to make sure customers receive their food as fresh and hot as possible. If the food arrived cold or not up to standard, we would always encourage customers to contact us straight away. Had we known at the time, we would have happily collected the order and replaced it with a fresh one for you. We do appreciate you mentioning that the staff and driver were friendly — our team work hard and it means a lot that you recognised that. At the same time, we completely understand your frustration if the overall experience hasn’t been what you expect from us. Your feedback has been shared with the team so we can review things and continue improving. Thank you again for your feedback and for your past support of the shop. We hope you may give us another try in the future.