Cathay Princess

Dear Alistair,We are so sorry to read about your recent experience, especially since you regularly order from us. Thursdays, Fridays, and Saturdays are often our busiest times of the week, and we were unfortunately stretched thin on staff, leading to a unacceptable oversight in both service and food quality.Please rest assured that we take your feedback seriously and are actively training our team to handle peak-hour orders more attentively. We hate the thought of losing you as a regular guest. If you are open to giving us another try, please get in touch with us directly—we’d appreciate the opportunity to make things right for you.

Hi Jacqueline,Thank you so much for the 5-star review! We're thrilled to hear that you enjoyed our customer service, mixed grill, and mushrooms. Providing great food and value is always our top priority. We look forward to serving you again soon!