Cavalier

Thank you for your message. This is the kind of feedback that genuinely makes a bar better, and your points touch exactly the right thing. You're right that professionalism isn't only in the drink; it's in how we respond the moment a guest tells us something's not right. That evening we didn't respond the way we should have, and I won't dress that up. A concern like yours should always be met with an apology and the offer to make it right, on the spot. Please accept my apologies. That standard is on me to uphold, and it's one we've recommitted to. I'm sorry your first visit didn't show you the Cavalier we care about, the one we'd love to share with you. If you're ever willing to give us a second chance, our door is always open. Best regards, Alex, General Manager