Cento

Dear Mia, Thank you for taking the time to share your feedback. It's clear from your feedback that we fell short of the experience we aim to deliver. It has been shared with both our service and kitchen teams, and we are using it to improve. I hope we will have the opportunity to welcome you back and provide the experience you should have received. Kind regards, Rupert

Hi Anna, It was such a pleasure to host you at Cento and it makes me, Amandine and First so happy that you enjoyed our restaurant so much that you call it one of your favorite restaurants in Bangkok! I hope that you can eventually move to Bangkok so that we can host you on a regular basis. It's people like you that really enjoy dining and connecting with the team that makes our living worth while, and gives us inspiration to come to work everyday. Best wishes, Rupert

Hi Ben, Thank you for taking the time to give us a thoughtful and detailed review, we appreciate it a lot. I'm glad to hear that you enjoyed the arancini and that the osso buco risotto stood out as the highlight of your evening. At the same time, we're genuinely sorry to hear that the cocktails and a couple of other dishes did not meet your expectations. That's not the experience we aim to deliver, and your feedback will be shared directly with our bar and kitchen teams. Regarding the water charge, thank you for mentioning this. Transparency and attentive service are important to us, and I apologize if this wasn't communicated clearly at the start of your meal. Although I'm glad our team was able to resolve it immediately, we will reinforce this point internally to avoid any confusion in the future. We hope to have the opportunity to welcome you back and deliver an amazing experience that we strive for, and continue to improve our quality in all our cocktails and dishes. Thanks again for the thoughtful review. Rupert