Chaise Café & Lounge

Wow, Susan, thank you for your glowing review! We appreciate you and your support!

Update: re: the guest who didn't pay but showed their bill. Her brother messaged me on Facebook and I told him I was so confident my server was telling the truth (that she refused to pay her bill) that I offered to refund her entire …Update: re: the guest who didn't pay but showed their bill. Her brother messaged me on Facebook and I told him I was so confident my server was telling the truth (that she refused to pay her bill) that I offered to refund her entire purchase $150+ and give the brother $150 if he could show the receipt showing she paid her bill in full. My server said she left some cash and walked out saying that she wouldn't cover the full bill. He admitted she didn't have proof that she paid her bill and blamed me for not having enough cameras (we do have cameras). I looked up her bill and it was voided when she walked out without paying for everything she ordered. If you can show a copy and proof that she made the payment, I'll give double the money back. Post it in the review so everybody can see if I'm lying or telling the truth. Also, I'm fairly sure I've already pointed out why the group was upset. The host told us not to serve guests for 45 mins after they arrived and when they were upset, he blamed us. The guests also demanded we change the layout of the room bc they didn't know the host instructed us to set the space for a cocktail reception instead of formal seating. He also said he booked the entire floor but quoted the min spend for the single room (which was confirmed in writing). The host also took servers away from service to troubleshoot his slideshow for an hour bc he ignored the advice to test it ahead of time. I'm pretty sure I know why some people left and were unhappy (not everybody, just the ones here defending the host (who hasn't made response). I get that mistakes can happen, but I'm not even sure what we could have done differently if the host miscommunicated and misinformed the guests about the agenda. Thank you for your review and feedback. Steven or whoever the host was knows exactly what was planned and its a shame that they didn't communicate the details with their guests. We did not recommend waiting 45 mins to serve food but your host refused to let us serve until after the guest of honour arrived at 7:30. Yes, I was there for an hour troubleshooting the slideshow after the host didn't test it out in advance as instructed. If you're a business owner, you would know better than to instruct other business owners on how to manage their business. How are we going to fit extra bartenders in a bar that only has one soda gun? 3 servers for 43 guests is more than adequate, in fact, we would normally book 2 servers for this type of event. We have had much larger bookings and the bar has never been the problem. Yes, the first round took extra time and the server generously bought a round for those who waited. It's interesting how that complaint keeps coming up in a negative light. Most hosts don't blame the venue for their booking plans. I'm sorry that nobody wanted to wait for the birthday girl but it would have been more complaining if we had disregarded the actual instructions for the host rather than be put in the middle. Anybody who has ever worked here knows we have very high standards and I hold the staff to account for errers made. In this situation, I don't know what else to tell them since the only real issue was that the first round of drinks for 40 took extra time (no, your drinks cannot be punched in and poured in 10 mins), because the few roudy guests were yelling at them from the start because they were hungry. We had food ready at 7 and it was last min planning (or lack thereof) which caused the bulk of the issues. We don't need to be everything for all people and, while we fervently do our best to accommodate our guests (with 11 years of positive reviews to show for it), we are happy to agree to disagree with you. More

Thank you so much for the glowing review, Emily!! I have shard your feedback with our team because it will make their day!