Chez Fred

Dear Melinda, I am truly sorry to read about your disappointing experience at Chez Fred, especially while I was away. This is absolutely not the standard of service or quality that I expect from my team, and I fully understand your frustration. You are completely right: you should have been informed properly about the seating situation, and you should also have been told immediately, before ordering, that we did not have bacon available that day. I had specifically instructed my staff that clients must be informed as soon as the menus are given, precisely to avoid this kind of situation. Unfortunately, that instruction was not followed, and I sincerely apologise for that. Regarding the bacon, I personally source it from Woolworths in South Africa because I care deeply about the quality of what we serve. Lately, Woolworths has not had the bacon available, and although we have tried local supermarkets and butchers, the quality has not been good enough for Chez Fred. For that reason, I preferred not to serve a mediocre product. However, this should have been communicated to you clearly and respectfully from the beginning. I am also very sorry about the croissants being dry. Our croissants are baked fresh, so I honestly do not understand what happened in this case, but I will investigate it personally with the kitchen team. This is extremely disappointing for me to hear, because I am very strict about both food quality and the experience we give to our clients. Please know that I take your feedback very seriously. The service issues you mentioned will be addressed internally, because this is not how I want any client to feel at Chez Fred. On my return, I would be grateful for the opportunity to personally welcome you back and redeem this experience. I would like to invite you for breakfast in our private lounge, with pleasure, where I will personally take care of you. Again, I am sincerely sorry. Thank you for bringing this to my attention, and I truly hope you will allow me the opportunity to make it right. Warm regards, Ingrid Chez Fred P.S. Please feel free to contact me directly on my personal number (84 1234321). I will be back on the 24th of July, and I would genuinely love for you to get in touch with me so I can personally arrange your visit and take care of you properly.

Dear André, I am truly sorry to read about your disappointing experience at Chez Fred, especially while I was away. This is absolutely not the standard of service or quality that I expect from my team, and I fully understand your frustration. You are completely right: you should have been informed properly about the seating situation, and you should also have been told immediately, before ordering, that we did not have bacon available that day. I had specifically instructed my staff that clients must be informed as soon as the menus are given, precisely to avoid this kind of situation. Unfortunately, that instruction was not followed, and I sincerely apologise for that. Regarding the bacon, I personally source it from Woolworths in South Africa because I care deeply about the quality of what we serve. Lately, Woolworths has not had the bacon available, and although we have tried local supermarkets and butchers, the quality has not been good enough for Chez Fred. For that reason, I preferred not to serve a mediocre product. However, this should have been communicated to you clearly and respectfully from the beginning. I am also very sorry about the croissants. Our croissants are baked fresh, so I honestly do not understand what happened in this case, but I will investigate it personally with the kitchen team. This is extremely disappointing for me to hear, because I am very strict about both food quality and the experience we give to our clients. Please know that I take your feedback very seriously. The service issues you mentioned will be addressed internally, because this is not how I want any client to feel at Chez Fred. On my return, I would be grateful for the opportunity to personally welcome you back and redeem this experience. I would like to invite you for breakfast in our private lounge, with pleasure, where I will personally take care of you. Again, I am sincerely sorry. Thank you for bringing this to my attention, and I truly hope you will allow me the opportunity to make it right. Warm regards, Ingrid Chez Fred P.S. Please feel free to contact me directly on my personal number (84 1234321). I will be back on the 24th of July, and I would genuinely love for you to get in touch with me so I can personally arrange your visit and take care of you properly.

Thank you for your review ! :)