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Ответ владельца
4 месяца назад
Dear Ms. Edgar Dela Rosa, Thank you for taking the time to share your experience with us. We sincerely apologize that your visit to Chicken 88 did not meet the level of hospitality and service that we strive to provide. We are truly saddened to learn that you felt unwelcome and treated differently during your visit. Please know that it has never been our intention to make any guest feel less valued based on appearance, attire, or any circumstance. Every customer who walks through our doors deserves the same warmth, respect, and attentive service. We also take your observations regarding our staff’s professionalism very seriously. While we cannot change what happened during your visit, we can learn from it. Your feedback has been discussed internally with our team as an opportunity to improve our customer service standards and reinforce the importance of consistency, courtesy, and professionalism at all times. We understand that good food alone is not enough to create a memorable dining experience. Genuine hospitality is equally important, and we regret that we failed to deliver that to you. Thank you for bringing this matter to our attention. Feedback like yours helps us grow and become better. We sincerely hope that, in time, you may consider giving us another opportunity to provide you with the experience that every guest rightfully deserves. Sincerely, The Chicken 88 Management
