San Churro Rockingham

Name: San Churro Rockingham
Address: Shopping Centre, Tenancy/215B Syren St, Рокингем, Западная Австралия, Австралия
Telephone: +61895912053
Price range: $$
Rating: 4.8

889 оценок

№29 из 104 кафе в Рокингеме

Открыт сейчас 09:00 - 23:00

Обновлено 1 месяц назад

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Если вы хотите попробовать испанскую кухню, то стоит заказать столик в этом ресторане с десертами. Зайдите в San Churro Rockingham, чтобы попробовать аппетитное фондю, тапас и курицу. Здесь вам подадут неплохой чуррос, джелато и шоколадные трюфели. Многие посетители этого места рекомендуют хороший горячий белый шоколад, холодный кофе или смузи.

Многие гости пользуются услугой "еда на вынос". По отзывам клиентов, сервис приятный. Средний рейтинг этого заведения на Google 4.1.

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(6.8/10)

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(4.1/5)

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Timothy Tulat 2 месяца назад на Google

Very disappointing experience. The customer service was virtually non-existent, with staff showing little interest in serving customers or providing a welcoming atmosphere. The hot chocolate was also extremely overpriced for what was served. Unfortunately, it lacked flavour and tasted weak, which was very disappointing considering San Churro is known for its chocolate. For the price charged, I expected much better quality and service. Sadly, I won’t be returning. Meal type: Lunch Price per person: $20–40 Food: 1 Service: 1 Atmosphere: 2

Ответ владельца месяц назад

We’re really sorry to hear about your experience, Timothy. Your feedback on both service and product quality is important to us, and we will address these issues with our team. Can you please confirm which date and time you visited us? Please email us- rockingham@sanchurro.com.au. We appreciate you sharing your thoughts and hope to improve your experience in the future.

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Benjamin Chalk 2 месяца назад на Google

We have been to San Churros Rockingham on a few occasions and preciously enjoyed ourselves. However on our last visit, the tables felt messily organised and overall unkempt. Furthermore, the ladies toilet was out of paper towels and the hand dryer was not working. We ordered Churros and a slice of cake that took about 15 mins to come out. They came out separately, with the cake being brought out a fair bit after the Churros. The food was nice but the atmosphere was off. Meal type: Other Price per person: $1–20

Ответ владельца месяц назад

Thank you for your feedback, Benjamin. We're glad to hear you enjoyed your previous visits, but we apologize for the issues you experienced during your last trip. We'll address the cleanliness and service delays with our team to ensure a better experience in the future. Your input is valuable to us!

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S год назад на Google

Bad food, unhygienic eating atmosphere and lack of support from staff This review is my last hope at getting support from San Churro Rockingham. I went here at about 2pm on 24th May 2025. I ordered ham and cheese toastie through their table QR code ordering system. It was about $9.50. I waited over 35minutes (other people at my table waiter over 30 minutes for a coffee). Before it arrived I asked a worker what was happening and she said that when we came in it was a 30 minute wait for any food. She said I did not know this because I ordered online. Had I known this I probably wouldn’t have ordered. From the time we got there to the time my food came there were dirty dishes sitting on the table next to me. My group and I had to start getting dishes off our table before a staff member came to remove them. Gross. My toastie arrived and it was stale on parts of the crust and sandwich itself. I ate as much as I could before joining a lengthy line at the counter and explaining I was not satisfied with the product, especially since I waited over half an hour for it to be partially stale (although I did not say this I make better ones at home). I asked for a refund and the worker agreed this was an appropriate solution. Without explanation she took it and I saw her take a photo of my food with her phone. When I used my card it kept saying there was an error (I was using it correctly and it is in date). After 5+ tries and her messaging a manager on her phone it still did not work. I was left having to ask for another solution- none was offered to me. I asked if I could have the amount in cash seeing as I had the email confirmation of my order. She said that was not allowed. There was a lovely mum behind me in a growing line who helped me. The woman suggested I give them my contact details. I wrote down my ordering email, preferred email and I think phone number and said I expected to have contact made to find a resolution. I called that night to explain the situation and I requested to speak to a manager who said they would have the night manager look into it and contact me. This was 4 WEEKS ago. I have heard nothing. Not an email, missed phone call or voicemail. Nothing. I get it is only $9.50 but it is the principle. I feel like this has been put in the ‘top hard’ box. Their website states that they would “love to hear from you”. I had good experiences with positive and constructive feedback in the past but this time they definitely did not want to hear from me. They ignored me. Their website also says “We want everyone to feel welcome and to leave with a fun, vibrant memorable experience”. This experience was memorable for all the wrong reasons. EDIT- I have now been refunded after I sent the store feedback with the above written. I have not yet been emailed an apology or anything- just a notification from my bank Meal type: Lunch Price per person: $1–20 Food: 1 Service: 1 Atmosphere: 1

Ответ владельца год назад

We sincerely apologize for your experience, S. Your feedback is important, and we’re sorry for the delays and lack of communication. We’re reviewing our processes to ensure this doesn’t happen again. Thank you for bringing this to our attention, and we appreciate your patience during this time.

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+61 8 9591 2053

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Десерты, Испанская

₽₽₽₽ Стоимость на одного гостя A$20-A$40

Shopping Centre, Tenancy/215B Syren St

Рокингем, Западная Австралия, Австралия

Адрес

Shopping Centre, Tenancy/215B Syren St, Рокингем, Западная Австралия, Австралия

Особенности

Еда навынос Возможна оплата картами Веранда Доставка еды Доступ для кресел-каталок Wi-Fi Парковка Бронирование столиков

Режим работы

ПонедельникПн	09:00-22:00
ВторникВт	09:00-22:00
СредаСр	09:00-22:00
ЧетвергЧт	09:00-22:00
ПятницаПт	09:00-23:00
СубботаСб	09:00-23:00
ВоскресеньеВс	09:30-22:00

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