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Clock Tower

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Меню этого бара специализируется на британской кухне. Шеф-повар в Clock Tower готовит хорошие мясные пирожки, тикку-масал с курицей и бургеры из говядины. Многие гости приходят сюда, чтобы заказать вкусный чизкейк, сандей и брауни. Закажите неплохой эль, лагер или джин. В этом месте стоит попробовать хороший американо или вкусный чай.

Это заведение точно подойдет для празднования годовщины, свадьбы или дня рождения. По мнению клиентов, персонал здесь приветливый. Посетителям нравится профессиональный сервис. По отзывам клиентов, в этом баре средние цены. Множество посетителей указывают на то, что здесь потрясающий интерьер и спокойная атмосфера. Рейтинг Clock Tower 4.3 на Google.

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Отзывы посетителей о Clock Tower

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H
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I am writing to express my disappointment following our recent visit to The Clock Tower in Cheltenham. We are regular visitors to Marston’s pubs, particularly your site in Hereford, which we have always found to be of a very high standard — warm, welcoming, and consistent in both food quality and service. Unfortunately, our experience at The Clock Tower was far below the standards we have come to expect from Marston’s. Upon arrival, we were not greeted with a friendly welcome. The member of staff who showed us to our table muttered something as he walked away, which made for a poor first impression. The pub itself was very quiet at the time, yet our food took over 40 minutes to arrive — which seemed unusually long given how few other customers were present. When the meals finally arrived, one burger and chips were cold and had to be sent back to be replaced, which the team did. However, another burger was completely inedible — overcooked, dry, and tasting like cardboard. We spoke to a lady who offered to take it away and process a refund, but there was no apology, no offer of an alternative meal, and no goodwill gesture to make up for the situation. This left one of our party without any food and feeling very disappointed. When we went to collect the refund, again there was no apology or acknowledgment of the poor experience — no “sorry about this” or “is there anything we can do to improve your visit?” The overall lack of care or concern from the staff was very disheartening. What made matters worse was that we were not the only table raising complaints about cold or poor-quality food during our visit. You would expect the team to be more proactive in addressing issues, especially given how quiet the pub was at the time. We have always enjoyed visiting Marston’s pubs, but this experience has left us questioning whether we would choose to return in the future. I hope you can look into the issues at The Clock Tower, as the current standards there do not reflect the quality and reputation that Marston’s is known for. Food: 1 Service: 1 Atmosphere: 1 Price per person: £10–20
C
10 месяцев назад
Hello Harley, to say that I am disappointed by this review would be a massive understatement!We have a fairly new team and it seems that I have quite a lot of retraining to do; this however should not have had this level of impact on the service you received.If you could contact me directly on clocktower.cheltenham@marstons.co.uk I would love the chance to make things right with you.
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P
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Excellent meal, we hade't requested this venue for many years and it was perfect for our Mothers day meal...
M
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Wonderful atmosphere, lovely food, and as a one off visit (we actually visited 3 times while staying at a nearby hotel) while on a break, we were made very welcome. Would recommend the hostelry to everyone.
Британская, Подходит для вегетарианцев
££££ Стоимость на одного гостя £10-£20
Clock Tower на карте
© OpenStreetMaps contributors
Charlton Kings, GL53 8EG
Чарлтон Кингс, Англия, Великобритания
Адрес
Charlton Kings, Чарлтон Кингс, Англия, Великобритания, GL53 8EG
Особенности
Веранда Доступ для кресел-каталок Возможна оплата картами Wi-Fi Парковка Бронирование столиков ТВ
Режим работы
ПонедельникПн 11:00-23:00
ВторникВт 11:00-23:00
СредаСр 11:00-23:00
ЧетвергЧт 11:00-23:00
ПятницаПт 11:00-23:00
СубботаСб 11:00-23:00
ВоскресеньеВс 11:00-23:00
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