Tim Hortons

Hi Scott, Thank you for taking the time to share your feedback about your recent visit to Tim Hortons. I'm sorry to hear that the Boston cream donut you received was not properly presented, making it difficult to enjoy. We appreciate your comments regarding the service you have experienced at other locations and understand how important it is for our customers to have a pleasant experience. While I can't speak to specific actions that will be taken, I want to assure you that your feedback will be looked into, as we strive to improve our service. If there is anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. Thanks once again for being our guest, and we hope to have the opportunity to serve you better in the future.

Hi Kathleen Buick, Thank you so much for taking the time to share your experience! We're thrilled to hear that you always enjoy a great meal and appreciate the fast, polite service at Tim Hortons. It's always nice to hear that our employees are making a positive impact during your visits. Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful experience. If there's anything else you would like to share to help us improve or if you have further suggestions, please reach out to us at timhortons.com/contact-us. Thank you for being a valued guest!

Hello Michael, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care