Colvert

Dear Eunhye Grace Kim,Thank you for taking the time to share your feedback.We are sorry to read about your experience and would like to clarify one point regarding the service charge you mentioned.At Colvert we never impose or automatically add a 20% tip to the bill. When paying by card our payment terminal offers guests the option to leave a tip but this is entirely optional and the amount is selected by the guest directly. Our team does not make this choice on behalf of our customers, regardless of their nationality.We are therefore sorry if there was any misunderstanding during the payment process, and regret that this left you with an unpleasant impression of your experience.Best regards,L’équipe de Colvert

Dear Kieu-Oanh,Thank you for taking the time to share your experience with us.We are sorry to read that our tasting menu did not meet your expectations. We understand that tastes and sensitivities to certain combinations of flavours can vary from one guest to another, and we regret that the menu did not resonate with you on this occasion.As you mentioned, no concerns were raised during the meal, so our team unfortunately did not have the opportunity to discuss your impressions with you or adapt the experience where possible.We are also sorry to hear that you felt overlooked when leaving the restaurant. Regardless of how discreet a guest may wish to be during their meal, a warm farewell is an important part of the hospitality we aim to provide.Thank you again for sharing your feedback, all your comments have been passed on to our teams.Best regards,L’équipe de Colvert