Comum

Hello, I'm Gio, one of Comum's founders. Thank you for taking the time to write this. I want to be honest with you: I can't speak to what was in anyone's mind during that interaction, but if you felt dismissed or treated poorly, that's a real problem on our end regardless of the reason, and I take that seriously. You're right that this isn't the only feedback we've had about how the team can come across at times, and we don't dismiss that just because we also hear the opposite from many other customers, it's something we're actively working on. On the receipt, we always ask customers if they'd like one, so something clearly didn't come across properly there, and we'll look into why.I'd genuinely like to hear more from you directly about what happened, if you're open to it. That's the best way for us to actually understand and fix whatever went wrong.I'm sorry this was your experience with us.EDIT:Hi again, fair callout on all counts, thank you for pushing back. Just so it's clear: we do use AI to help review our English replies, since it's not our first language and the goal is to avoid misunderstandings, not to avoid a real conversation. So here's a real way to have one: you can reach me directly, Gianpiero, at hello@senzucoffee.com, by phone +351 933 132 633, or at Senzu office at CRU Creative Hub Porto - Rua do Rosário 211. whenever suits you. I'd really love the chance to hear more and make this right.

Hey Joana, thank you so much for this, it's lovely to see someone who's followed us for a while still discovering new things! Sorry it took us a while to reply here. Really glad you feel at home here, even for work, and that the team made you feel well looked after. Hope to see you back soon!