Creams Cafe Chatham

Thank you for your feedback, Scott. We’re sorry for the confusion regarding ordering and the issue you experienced during your visit. We appreciate your comment and will use them to improve our service and facilities. We’re glad you enjoyed the dessert and hope to welcome you back again.

Thank you for your review, hope to serve you again.

Dear Grace, Thank you for taking the time to share your feedback. I am sincerely sorry for the experience you had at our café. It is disappointing to hear that a technical error with our QR codes, combined with a lack of communication from our team, ruined what should have been a special treat for you. This is certainly not the level of service we aim to provide, especially when the café is quiet. We have addressed your comments with our staff to ensure we are much more attentive to our guests in the future. We would love the opportunity to make this right and invite you back for some complimentary desserts on us. Please send us an email at chatham@creamscafe.com so we can arrange this for you. We would truly value the chance to give you the wonderful experience you expected. Best regards, The Management Team