Crust Pizza

Hi Everyone We would like to clarify that this review has been left by a Uber delivery driver, not a customer of our business. As part of standard food delivery practices, drivers are expected to arrive prepared with appropriate equipment, including an insulated delivery bag, to ensure food safety and quality for customers. This is a basic requirement across the industry. On this occasion, our staff politely requested the driver to bring the appropriate delivery bag. The driver initially did not have one, then later returned with a bag but continued to debate that such requirements were not clearly stated by Uber. After the order was placed on the table for his collection, the driver returned again to justify not needing a bag, which caused unnecessary disruption during working hours. We treat all delivery partners with respect and expect the same level of professionalism in return when collecting customer orders. Proper handling of food is not optional—customers are paying for a quality product, and it must be transported with appropriate care and equipment. We do not accept practices that compromise food safety or service standards. Our priority remains to ensure that every order is handled correctly and delivered to customers in the best possible condition.

Dear Customer, Thank you for bringing this matter to our attention. We are very concerned to hear about your experience and sincerely apologise for the issue you encountered with your pizza. Food quality and food safety are extremely important to us, and we take feedback of this nature very seriously. We have already commenced an internal investigation and will be reviewing the ingredients, preparation processes, and stock involved in your order. To assist us with our investigation, could you please email us at alexanderheights@crust.com.au with the following details: • Your order number • Date and time of purchase • Photos of the pizza (if available) Once we receive this information, we will conduct a full follow-up and provide you with an update as soon as possible. We sincerely apologise for the disappointment and inconvenience caused and appreciate you bringing this to our attention. Kind regards, Crust Pizza Alexander Heights Management Team

Hi Zachary Thank you for bringing this to our attention, and we sincerely apologise for your experience. Unfortunately, due to the severe storm that impacted our area yesterday, a significant power outage occurred which forced us to close our operations for the remainder of the evening. As a result, we were unable to prepare or deliver some customer orders, including yours. The power outage also affected our communication systems, which unfortunately prevented us from responding to phone calls and messages as we normally would. We understand how frustrating it would have been to wait for your order and then be unable to reach us for an update. Please accept our sincere apologies for the inconvenience caused. This situation was completely outside of our control; however, we acknowledge that this does not lessen the disappointment experienced by our customers. Our team is currently reviewing all online orders that were affected by the storm-related closure and power outage. We are working through the order records to contact affected customers and arrange refunds or suitable alternative resolutions as quickly as possible. We appreciate your patience and understanding during this unexpected event and thank you for your support of our business. Kind regards, Management Team