Cubby's

Thank you for taking the time to share your feedback, and we’re really sorry to hear your first experience was disappointing. We understand how frustrating it is to receive a salad and mac & cheese that didn’t meet expectations in both portion and quality.This is not the experience we aim to deliver, and we’ll be sharing your comments with our team to review consistency and preparation.We appreciate you giving us a try, even though this visit didn’t go as hoped.Thanks for stopping by Cubby’s in Draper.

Hey, thank you for taking the time to lay all of this out—we’re really sorry you had that experience.What you described is not the standard we hold for timing, food quality, or handling. Waiting 20 minutes while others who ordered after you were served, fries sitting under the warmer, and especially any handling of your food like you mentioned—none of that is acceptable, and we understand why that left a bad impression.We also hear you on the food itself being lukewarm and not fresh when you received it. That’s on us, and we take that seriously.We’d really like to look into this with the team at that location and make it right for you. If you’re open to it, please reach out to us at hi@cubbys.co with the location and time so we can follow up properly.We appreciate you giving us another shot, even after being away for a while—and we’re sorry we let you down.

Thank you so much for the love. We truly appreciate you noticing the energy — even when things get busy, our team works hard to keep things fun, positive, and welcoming for everyone who walks in. That incredible environment you felt is exactly what we hope every visit feels like at Cubby’s.We can’t wait to see you again soon — we’ll be ready with the good vibes and great food waiting for you.