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Ответ владельца
2 месяца назад
Thank you for taking the time to share such a detailed review of your two visits. We sincerely apologize for the frustration and confusion you experienced during both the evening and morning. We completely understand your point regarding the ordering and payment process; it should always be clear and efficient, especially when you have a train to catch. We will be reviewing this internal coordination and our coffee preparation standards with the team to ensure the milk temperature and service are up to par. We are glad you enjoyed the decor and the friendliness of our barista, and we truly regret that we couldn't provide you with a better overall impression during your time in Palma. We wish you the best on your travels.