Di Paolo Sorocaba

Hello Kadu Thank you for your detailed feedback. We are happy to hear that you enjoyed the ambiance, our wine list, and the playground. However, we are very sorry that your experience with the main dishes was not satisfactory. We take the quality of our service and food very seriously, and it is essential for us that each meal meets your expectations. Regarding the specific cooking of the meat and chicken, we will share your comments with the kitchen team so that we can improve these aspects. We understand that consistency in preparation is essential, and your feedback helps us to correct specific flaws. We also noted your suggestion regarding the children's menu, which will be considered in future improvements to our menu. Thank you for giving us the opportunity to learn and improve. We hope to welcome you back for an even better experience!

Hello Thank you for your review! It is very gratifying to know that you had an excellent experience at our establishment. Your satisfaction is our priority and we are happy to know that we were able to exceed your expectations. We hope to welcome you again soon!

Dear Luciana We would like to express our sincere apologies for the unsatisfactory experience you had on your last visit to Di Paolo Sorocaba. It is very disappointing for …Dear Luciana We would like to express our sincere apologies for the unsatisfactory experience you had on your last visit to Di Paolo Sorocaba. It is very disappointing for us to know that you did not receive the quality standard you expected and that you faced difficulties during the delivery process. We understand your frustration regarding the quality of the food received. We recognize that the inadequate temperature and lack of sauce compromised your dining experience, and we are sorry for that. Furthermore, the failure to deliver the requested item and the delay only exacerbated the situation, which is unacceptable. We value your opinion and feedback as it helps us identify areas we need to improve. We are committed to taking immediate action to ensure that issues like these do not occur again in the future. Please know that we are internally investigating the causes of these issues and implementing corrective measures to prevent recurrences. Additionally, we will be reviewing our quality control procedures and training our staff to ensure all orders are prepared and delivered with the excellence you deserve. We understand that your trust in our establishment has been shaken, but we would like the opportunity to restore it. As a gesture of goodwill, we would like to offer you a discount coupon for your next order so that you can enjoy a truly satisfying experience with us. We appreciate your constructive feedback and the opportunity to correct our errors. We hope to be able to serve you again soon and provide you with an experience that exceeds your expectations. Please do not hesitate to contact us directly via email contatosp@dipaolo.com.br if there is anything else we can do to resolve the situation. Yours sincerely, Di Paolo TeamMore