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Ответ владельца
5 месяцев назад
Thank you for sharing your experience with us. We’re really glad to hear you enjoyed the venue, décor and atmosphere — it means a lot to know those parts of your visit felt welcoming. We’re very sorry that your meal didn’t meet expectations and that you found a hair in your breakfast. We completely understand how disappointing that would have been. Thank you for letting our team know on the day so we could follow up with the kitchen. We take food preparation and hygiene seriously, and your feedback helps us keep improving. We truly appreciate the thoughtful way you’ve shared both the positives and the areas where we can do better. We hope that, in time, we may have the chance to give you a much better experience.