Doce Alto (Ermesinde)

Dear Inês, we understand your comment. However, understand that if it were the other way around it would be (let's call it) unbalanced for anyone who wanted something to take outside. There are no perfect systems, just think that in a …Dear Inês, we understand your comment. However, understand that if it were the other way around it would be (let's call it) unbalanced for anyone who wanted something to take outside. There are no perfect systems, just think that in a shopping mall, most stores pre-pay in a (sometimes) quite long queue, whether to consume on site or to take out. We always try to ensure that our customers' experience is the best and we strive to ensure that service is efficient. We are sorry that we did not meet your expectations and we hope that you will reconsider the very negative review that gave us 1 star... Thank you very much.More

Dear Inês, what you report is very serious! For this same reason, we ask that you contact us as soon as possible by email at posvenda@docealto.pt with more details so that we can respond accordingly. We would be grateful if you could …Dear Inês, what you report is very serious! For this same reason, we ask that you contact us as soon as possible by email at posvenda@docealto.pt with more details so that we can respond accordingly. We would be grateful if you could provide us with your telephone number, as well as the day and time you received your appointment. Thank you very much.More

Dear Joana, we regret the situation in advance. From what we were able to determine, it was a situation with a new employee who was unable to inform her correctly. We hope it doesn't happen again and we invited you to visit us to check it …Dear Joana, we regret the situation in advance. From what we were able to determine, it was a situation with a new employee who was unable to inform her correctly. We hope it doesn't happen again and we invited you to visit us to check it out. We would also like you to reconsider the very negative 1-star review you gave us... Thank you very much!More