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Ответ владельца
3 месяца назад
Thank you for taking the time to share this feedback with us. We’re very sorry to hear about your experience, both with the quality of your order and the interaction you described when you reached out. No guest should feel dismissed or uncomfortable when asking for help, and we appreciate you bringing this to our attention so we can address it with our team. We want every order to be prepared correctly and every interaction to reflect the level of service our guests deserve. If you’re willing, we’d appreciate any additional details you can provide so we can look into this further and ensure proper procedures are being followed. You can share more information here: https://forms.gle/Z2AhpvSy7MCNnMR86 Thank you again for helping us improve.