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Dunkin'

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Еще 8 филиалов в Чикопи
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Вам понравятся хорошие пончики и вкусные маффины. Здесь можно попробовать неплохой латте. Посетителям не нравятся сэндвичи.

Гости отрицательно отзываются о сотрудниках. По отзывам клиентов, сервис здесь профессиональный. В этом ресторане гостям нравится уютная атмосфера, но посетители невысоко оценили Dunkin' на Google.

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(7,3/10)
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Google

(3,6/5)
234

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(3,5/5)
4

Отзывы посетителей "Dunkin'"

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Patrick Brannan Запросить удаление информации
Every time I use this location, first I have to wait without acknowledgement at the order box anywhere from 1-5 mins. No "we'll be right with you" or anything. Today I went, had to repeat my order because instead of actually being ready to punch it in, they assume they can hold it in their heads. Get up to the window and they don't know what coffee I'm waiting on there either. So I say my order a third time. Then they attempt to give me something different. When I ask why my coffee is a small and not a large, the woman says "I don't know I just work the counter". This is just one in a long line of failures, which is unfortunate because it's by the highway and on my way to work. It's ALWAYS something there, and with attitude accompanying their own ineptitude. Called the number and will be speaking to the franchisee, but after 5+ yrs of getting Dunkin practically every day, I think maybe it's time to switch to Starbucks. Food: 4 Service: 1 Atmosphere: 2
C
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WHAT HAPPENED TO THE CUSTOMER SERVICE HERE?
This store has continued to go downhill steadily over the last several months!!!!
Chick-fil-A training would be a welcome change at this store with regards as how a customer should be treated as well as pride taken in the quality of the food and presentation.
I have been a regular at this store for the past 7+ years now and the customer service at this store has drastically declined. There was a time when i would pull up in the drive thru and the employee would know exactly what i ordered every single day before i said anything juts by paying attention. This was incredibly welcoming every morning knowing that the employees valued the customers and their job to actually pay attention.
The employees that handle the drive thru the past several months in particular are extremely rude on a consistent basis and they often times never get the orders correct let alone make the exact same item correctly any consecutive days in a row!
Since when are the employees trained to argue with a customer through a drive thru window or worse inside the store? Since when has it become ok for employees of a business to use profanities at or when working around customers?
Also, the lack of organization and training of the current drive thru staff is such an embarrassment for the store and the rest of the employees whom are actually doing their jobs correctly. The lack of focus is very apparent here when you can place an order back to back for the exact same food/drink and yet it is drastically different each and every time.
Do not get me wrong, there are actually 2, maybe 3 employees here that actually smile, are kind and courteous, and offer all the customer service they can, but the rest of the team that is directly related to dealing with the customers here should be replaced or at the very least, attend Chick-fil-A training on proper customer etiquette.
So, as of this morning, I will no longer give my business to this store and will instead go to the ones by my house as opposed to this one which is a mile down the road from my work.
I also will continue to post daily on any and all social media platforms to spread the word on this store with hopes of an improvement being made in employee choices with regards to improved customer service and overall improved business growth rather than decline.
Good Day!!!
Peter Ruffini Запросить удаление информации
One of the best run Dunkin's I've been in. It's always clean and the staff are great! Service: Dine in Meal type: Breakfast Price per person: $10–20
Пончики, Подходит для вегетарианцев
ЗакрытоОткроется завтра в 00:00
₽₽₽ Стоимость на одного гостя до $10
Dunkin' на карте
© OpenStreetMap contributions
470 Burnett Rd
Чикопи, Массачусетс, США
Адрес
470 Burnett Rd, Чикопи, Массачусетс, США
Еще 8 филиалов в Чикопи
Особенности
Возможна оплата картами Доставка еды Еда навынос Нет услуги бронирования столиков Доступ для кресел-каталок Wi-Fi
Режим работы
ПонедельникПн 05:00-20:00
ВторникВт 05:00-20:00
СредаСр 05:00-20:00
ЧетвергЧт 05:00-20:00
ПятницаПт 05:00-20:00
СубботаСб 00:00-20:00
ВоскресеньеВс 05:00-20:00
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@dunkin

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