E.Leclerc

Dear Customer, Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your visit to Leclerc did not meet your expectations. We take the issues you raised very seriously: Language Barrier: We apologize for the lack of communication in English. We are working on improving our service to be more welcoming to tourists and non-French speakers. Toilet Hygiene: Your comments regarding the state of the toilets are very concerning. We will immediately review our cleaning procedures to ensure an acceptable level of cleanliness and hygiene at all times. Customer Service: We deeply regret that you felt our staff was unhelpfulWe will work on improving our staff training to be more attentive to the needs of all our customers. Thank you for your constructive feedback. Your satisfaction is our priority, and we hope to have the opportunity to offer you a better experience on your next visit. Sincerely, The Leclerc Team

Bonjour Amina, Nous avons été informés de votre récente expérience dans notre établissement. Nous aimerions en apprendre davantage sur ce qui s'est passé. Pourriez-vous nous contacter pour discuter de cette situation ? Bonne journée et à bientôt. Le Service Clientèle. 05.56.15.12.82