Edgar's

Hi Lily, we’re genuinely sorry your evening ended on such a negative note, particularly as you’ve been a regular guest for a long time.We do need to respectfully correct the claim that no reservation signs were moved, as they were. We would be happy to arrange for you to view the relevant footage in person. The footage shows one gentleman from your group moving multiple reservation signs between tables, which creates a lot of confusion for our staff and affected other bookings.However, our manager acknowledges he has handled the situation poorly. He should have calmly spoken directly to the individual involved, rather than addressing your entire group. The rest of the table should not have been made to feel responsible for one person’s actions, and we sincerely apologise to you, your family and your friends for the way you were spoken to and made to feel unwelcome.We appreciate your past support and are disappointed the evening unfolded this way. While there was a legitimate issue for our team to address, it should have been handled calmly, respectfully and with the correct person directly.It would be appreciated if you could reach out to info@edgarsinn.com.au to discuss further.

Thank you Phil! We are so glad you enjoyed your time here