a&o Manchester City Centre

Dear Chris van de Konijnenburg, Thank you for your kind words regarding our location and the cleanliness of your room. We are pleased to hear that you found good value during your stay. We appreciate your feedback about the check-in process and the clarity of room directions. Our staff strives to provide a seamless experience, and your comments will help us enhance our procedures. We are glad that our team assisted you in finding your room. Thank you for recommending our hotel, and we look forward to welcoming you back in the future. Best regards, a&o Manchester City Centre

Dear Susan Joy Parr, Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your comments, as they provide valuable insights into our guests' experiences. I am pleased to hear that you found our hotel to be in a convenient location and that you felt safe during your stay. However, I regret that the cleanliness of your room did not meet your expectations, and I understand how important hygiene is for our guests. I will ensure that your concerns regarding the stains and hair are addressed with our housekeeping team to maintain our standards. Regarding the amenities in your room, I understand that the absence of a kettle and the malfunctioning fridge were disappointing. We strive to provide a comfortable environment for our guests and will review our room offerings. Additionally, I apologize for any discomfort caused during check-in. Our team is trained to assist guests, and I will remind them of the importance of providing attentive service. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, a&o Manchester City Centre

Dear Cj Tan, Thank you for your positive feedback regarding your recent stay at a&o Manchester City Centre. We are delighted to hear that you found your room comfortable and appreciated the cleanliness of our facilities. It is great to know that you enjoyed the breakfast options we provide, including vegetarian selections, as well as our convenient location near St. Peter's Square and Manchester Piccadilly Station. We appreciate your understanding of our policy regarding kettles in the rooms for fire safety, and we are glad you took advantage of our coffee machine in the reception area. Thank you once again for your kind words. We look forward to welcoming you back in the future. Best regards, a&o Manchester City Centre