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Ответ владельца
месяц назад
Dear Xavier, On behalf of the entire Cava & Hotel Mastinell team, I want to sincerely thank …Dear Xavier, On behalf of the entire Cava & Hotel Mastinell team, I want to sincerely thank you for choosing us to enjoy a family day out and for sharing your experience with us. We are glad to know that you enjoyed an excellent lunch at our restaurant En Rima and that you were satisfied with the quality of the food and wines. We are deeply sorry to hear about the negative experience you had with the treatment of our team members. I want to assure you that this type of behavior does not reflect our standards of service and hospitality, and we will take immediate action to address this concern and ensure that all our customers are treated in a friendly and respectful manner at all times. We sincerely hope to have the opportunity to welcome you again in the future and provide you with an exceptional dining experience, free of any inconvenience. We greatly value your feedback as it helps us to continuously improve our services. Thanks again for visiting and for the valuable feedback. Yours faithfully, Miriam Girl Cava & Hotel Mastinell DirectorMore