Fat Boyz Small Bar

Thank you Kenan!

Dear Chandan, I sincerely apologize for the inconvenience you experienced during your recent visit to our establishment. Your feedback is invaluable to us, and I appreciate …Dear Chandan, I sincerely apologize for the inconvenience you experienced during your recent visit to our establishment. Your feedback is invaluable to us, and I appreciate your patience in sharing your concerns. Regarding the wait time for your food order, I acknowledge that it was longer than expected. At peak Friday lunch hours, our kitchen can become quite busy, resulting in extended wait times. While 30 minutes is standard during these periods, I understand that clear communication is essential, which is part of our procedure when taking orders. We should have informed you of the expected wait time when you placed your order, and for any oversight in this regard, I apologize. I also appreciate your patience in discussing the matter with our duty manager. Upon reviewing the timestamp on your docket, we confirmed that you had indeed been waiting for 30 minutes at that point. Your order was already at the front of the line, and we regret any inconvenience caused. In an effort to make amends, we promptly processed a full refund for your meal and offered complimentary drinks. Your satisfaction is our priority, and I hope you’ll consider giving us another chance. We value your patronage and would love to welcome you back for a more enjoyable experience. Thank you for your understanding, and please feel free to reach out if you have any further concerns or feedback. Warm regards, Fat BoyzMore

Thank you Marlene!!!