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Ответ владельца
4 месяца назад
Thank you for such a thoughtful and detailed review. We really appreciate the time you took to share both the highlights and the areas where we missed the mark. We're thrilled you enjoyed the atmosphere, music, biscuits, and our Fizzy Hare cocktail. Creating a fun downtown Austin brunch experience with great vibes, creative cocktails, and a little Fat Rabbit personality is something we put a lot of heart into, so we're glad those elements stood out. We also appreciate the honest feedback regarding the chicken & waffles, pork belly benedict, and the service issues you experienced. The delay with your table after receiving the OpenTable notification, the missed biscuit order, and the lack of attention throughout your meal are not the experience we want guests to have. We've shared your comments with our team so we can improve both our execution and consistency. One of the things we strive for at Fat Rabbit Social House is combining a lively atmosphere with warm, attentive hospitality, and it sounds like we fell short of that during your visit. Thank you again for giving us a try and for recognizing the things we did well along with the areas where we can improve. We hope you'll give us another opportunity in the future so we can show you a stronger version of the experience we're working hard to create. — Fat Rabbit Team