C
Ответ владельца
месяц назад
First of all, we appreciate your patronizing our family owned and run restaurant and supporting our small business. I wish you would have asked for management, but some guests feel they must immediately leave reviews for the public. I was there when you arrived Friday evening. We had a later dinner pop and the patio was almost completely full. It was a beautiful evening and we can seat 90 guests out there. We immediately searched for a spot for you and your 2 dogs. Since we are dog friendly, we have an acute awareness of placement of "dog tables" so that we do not sit other dogs next to each other since they sometimes want to "play". We also seat dogs out of the way so our non dog friendly guests do not have to walk by dogs in case they are uncomfortable. I personally was rushing to move a table further away from our main walkway and bussing it so you would have a shaded spot for your pups and were not in the main aisle. We already had 3 tables there with dogs so we needed to be strategic to find the right spot. I then heard your two dogs barking very loudly at the new dogs coming in. When I came up to let the host know your table was ready, you had left. I thought you had left due to the loud barking and not to disturb the other patrons, not because you had to wait 10 minutes on a busy Friday for a table. To answer your claims that we do not have an identity is challenging. Yes, we are dog friendly. Yes, we are family friendly. No, we are not only a bar just for dogs. We welcome all ages and family groups. Yes, we take reservations and sometimes are very full on the weekends with a wait for walk ins. As for the brunch prime rib sandwich, it is not pre cooked and comes in raw. We slice it ourselves and grill it to order. Maybe the one time you had it the cook overcooked it and we would have been glad to make you a new one if you had asked....Do we make the tater tots, no, but the demand is so high for our scratch made toppings that we do utilize the frozen tots. Everything else is made in house, even our sauces. I can honestly say we bend over backwards to accommodate our guests and do everything we can so they have a great experience. I did feel the need to defend ourselves for your experience on Friday since I was there and hustling to find you a spot. Can we always improve, yes, and do try our best, but sometimes fall short of expectations.
