Fresh X

Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Our blueberry matcha is prepared using a standard recipe that includes three pumps of blueberry syrup, which is the amount we use consistently in every drink. We understand that taste preferences can vary and that you may be accustomed to a sweeter or more pronounced blueberry flavour from other cafés. When you raised your concern in store, our team explained the recipe and were happy to discuss the drink with you. At no point was it our intention to suggest that you were being dishonest about your experience. We value all customer feedback and always aim to address concerns respectfully. As a gesture of goodwill, we'd love the opportunity to make things right. Please ask to speak with a member of the management team on your next visit, and we will be happy to remake your matcha free of charge. We're sorry that the drink wasn't to your liking and appreciate you taking the time to share your thoughts. Your comments will be taken into consideration as we continue to improve our customer experience. Regards, Fresh X Management Team

Thank you for visiting us and for taking the time to share your feedback. We're delighted to hear that you enjoyed the split pistachio matcha and found it full of flavour. We're sorry, however, that the strawberry matcha didn't meet your expectations. Consistency and quality are very important to us, and we use strict measurements and preparation methods to ensure consistency across all of our drinks. With that in mind, we'll be reviewing this with our team to understand what may have affected the flavour on this occasion. We're also pleased that you liked the venue itself. We regret that aspects of the atmosphere made your visit feel uncomfortable at times. While we can't always control the behaviour of other customers, we do want everyone to feel welcome and comfortable, and we'll continue looking at ways to improve the overall experience. As a gesture of our appreciation for your feedback and to make up for the strawberry matcha not having the flavour you expected, we'd love the opportunity to make things right. On your next visit, please ask for the manager and we'll be happy to provide you with a complimentary strawberry matcha, made to your liking. We appreciate your honest feedback and hope to have the opportunity to welcome you back for a better experience in the future. Kind Regards, Fresh X Management Team