The food is good and all but the service is so bad! You will wait for so long for a simple meal... and the attitude of the staff?worse They will only give you good service when their Manager is around. Service: Take out Meal type: Lunch Price per person: R 50–100 Food: 4 Service: 1 Atmosphere: 2
The worst customer service I have ever seen, the business is gonna die if nothing is done about the staff’s attitude soon Service: Take out Food: 1 Service: 1 Atmosphere: 1
Ghetto9nine has excellent food, their steaks are always well-cooked and delicious, their wors scrumptious and their beef stew is also quite excellent. The only mark I have against their food is perhaps their chicken which could be done a lot better. Now, the reason for the low review in spite of the excellent quality of their food is the service. Few places have worse service than Ghetto9nine and it's really the one aspect of the franchise that is holding it back. You will wait ages for the meals to be prepared or they'll be prepared but the staff won't call out the order and will instead wait for you to come and ask whether your food is ready after over 30 minutes of waiting. It's not a lost cause however, were they to improve on this one aspect then there would be no limit to how far the chain could go. I took some time to write this review because I hope someone in charge of the restaurant's management sees it and tries to fix this problem. Service: Take out Meal type: Lunch Price per person: R 50–100 Food: 4 Service: 1 Atmosphere: 2