Gino's Pizza At Roseland Plaza, Burlington

Dear Shrusti, Thank you for sharing your feedback with us. We take customer concerns very seriously, and I want to extend my sincere apologies for the negative experience you …Dear Shrusti, Thank you for sharing your feedback with us. We take customer concerns very seriously, and I want to extend my sincere apologies for the negative experience you had at our store. I request you to share with us the receipt of your order so that our investigation is thorough and fair. I am deeply sorry to hear about your disappointment with our service and the quality of our food. Please know that this does not reflect the standards we strive to uphold at Gino's Pizza. We have immediately launched an investigation into the issues you raised regarding cleanliness, professionalism, and food safety protocols. Rest assured, we are taking corrective actions to address these matters internally to ensure they do not recur. We are committed to upholding the highest standards of cleanliness, food preparation, and customer service. Your feedback is invaluable to us, and we appreciate your patience as we work to make improvements. If you would be willing to discuss this matter further, please contact me directly at 473ginos@gmail.com Once again, I apologize for the disappointment caused, and I hope to have the opportunity to regain your trust in the future.More

Thank you so much for your kind words! We're thrilled to hear that you had a great experience, and especially that Aman provided such excellent customer service. We'll be sure to pass along your compliments, and we appreciate your …Thank you so much for your kind words! We're thrilled to hear that you had a great experience, and especially that Aman provided such excellent customer service. We'll be sure to pass along your compliments, and we appreciate your suggestion for a raise—our team at Gino's Pizza At Roseland Plaza takes pride in making sure every customer has the best experience. We look forward to serving you again soonMore